FAQ: Epic Bases: 3D Printable Bases for Tabletop Games
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Where does the money go from this Kickstarter campaign?

We believe in transparency with our backers. The funds raised from this Kickstarter campaign are allocated to Unchained Games LLC. These funds are crucial in supporting various aspects of our company’s operations and growth. Here’s a breakdown of how your contributions are utilized:

Company Operations: A significant portion of the funds is dedicated to the day-to-day running of Unchained Games LLC. This includes operational costs that are essential to keep our company thriving.

Paying Wages: Your support directly contributes to the livelihood of our dedicated team. The funds help in compensating the hard work and creativity that goes into making our products.

Investing in New Projects: We’re always looking to bring new and exciting ideas to life. A portion of the funds goes into the development of future projects, ensuring we continue to innovate and entertain our gaming community.

Upgrading Hardware and Software: To maintain the quality of our products, we invest in state-of-the-art hardware and software. This ensures that our designs and offerings are top-notch and meet the high standards our backers expect.

In essence, your backing is not just a purchase; it’s an investment in the future of Unchained Games LLC and the exciting products we plan to bring to you.

Last updated: November 16, 2023 03:44

How do you ensure that I will receive my rewards?

We understand the importance of trust and reliability in delivering Kickstarter rewards. Here’s how we ensure that you receive what you’ve backed:

Proven Track Record: We have a history of successfully completed projects, which demonstrates our commitment to fulfilling our promises to backers. Our experience in managing and delivering Kickstarter campaigns has continuously evolved, allowing us to improve with each project.

Transparency About Delays: We believe in honesty and transparency. While we have faced delays in some past projects, such as the current Mountain City of Gundbar project, we always keep our backers informed and work diligently to resolve any issues. These experiences have been valuable in refining our processes.

Readiness of Epic Bases: Unlike some of our larger and more complex projects, Epic Bases is not a massive undertaking in terms of production. The core bases for this project are already prepared for delivery. We’ve learned from past experiences to better gauge our capabilities and set realistic timelines. This project has been designed with these learnings in mind, ensuring a smoother and more timely delivery.

Ongoing Communication: We commit to keeping you informed every step of the way. Regular updates will be provided throughout the production and delivery process, so you’re always aware of the status of your rewards.

In summary, while we acknowledge the challenges we’ve faced, we also want to reassure you that we are fully prepared and confident in our ability to deliver Epic Bases efficiently and on time. Your support and trust mean everything to us, and we’re dedicated to honoring that with the successful fulfillment of this project.

Last updated: November 16, 2023 03:49

What type of 3D printer do you recommend for printing the Epic Bases?

While our Epic Bases are designed to be compatible with both resin and FDM printers, we recommend using a resin printer for the best results. Resin printers can capture the intricate details of the bases more effectively, ensuring a high-quality finish.

Last updated: November 16, 2023 03:49

Can I use an FDM printer to print the Epic Bases?

Absolutely! We’ve meticulously designed the bases to be support-free for FDM printing. This means you can still achieve great results with an FDM printer. However, for the best quality, we recommend printing at the lowest possible layer height, preferably 0.10mm or lower. This helps in capturing the finer details of the bases and ensures a smoother finish.

Last updated: November 16, 2023 03:49

Will there be a pledge manager for this campaign? When will it go live?

Yes, we will be using a pledge manager for this campaign. The pledge manager is a vital tool that allows you to finalize your pledge details, select your desired add-ons, and confirm your email address. We plan to launch the pledge manager approximately 2 weeks after the Kickstarter campaign concludes.

Last updated: November 16, 2023 03:49

Can I upgrade my pledge or add add-ons during the pledge manager phase?

Yes, you certainly have the option to upgrade your pledge and add additional add-ons during the pledge manager phase. This flexibility allows you to customize your backing according to your preferences and needs. However, we encourage you to consider making any upgrades or adding add-ons during the Kickstarter campaign itself. Your contributions during the live campaign are crucial for reaching our stretch goals. Each pledge and upgrade during the Kickstarter campaign contributes towards unlocking new and exciting content, such as additional base designs, themes, and enhancements to the Epic Bases collection. Pledging early not only helps us reach these goals but also ensures that you’re part of the core group of supporters who make these additional features possible for the entire community.

Last updated: November 16, 2023 03:49

I already have a commercial license for Mythic Roll. Is there an option to extend it?

Yes, for our existing license holders, we provide an option to extend your current license. This extension add-on adds an additional 24 months to your existing license, effectively renewing and extending your commercial usage rights.

Last updated: November 16, 2023 03:49

Can new backers acquire a longer duration license from the start?

Absolutely! For new backers interested in a longer-term commercial license specifically for Mythic Roll, you can opt to back both the 24-month commercial license and the 24-month extension add-on. This combination will provide you with a continuous 48-month (4 years) commercial license for Mythic Roll right from the start.

It’s important to note that the commercial licenses for Epic Bases, Meeplify, and 3D Printable Coins are lifetime licenses and do not require any extensions. These lifetime licenses offer perpetual commercial use, ensuring long-term stability for your business ventures with these designs.

However, the Mythic Roll license differs as it is initially a 24-month license. The extension add-on is specifically for those who wish to extend their Mythic Roll commercial license beyond the initial 24 months.

Last updated: November 16, 2023 03:49

When and how will I receive the files from the campaign?

All digital files from our Epic Bases campaign will be delivered through MyMiniFactory, known for its ease of use and reliability. We’ve carefully planned the delivery schedule to ensure timely distribution without over-promising. Here’s the timeline you can expect:

Epic Bases Core Sets: We’re committed to delivering the core sets of Epic Bases before December 20th. This ensures you have ample time to print and enjoy them during the holiday season.

Stretch Goals: The additional content unlocked through stretch goals will start rolling out from January 25th onwards. We’ll release a new theme every two weeks, gradually expanding your collection with exciting new bases.

Storage Box: The digital files for the customizable Storage Box will also be available by December 20th, aligning with the delivery of the core sets.

We’ve structured these timelines to balance prompt delivery with the high-quality standards we uphold for all our digital products. Rest assured, we’re dedicated to getting these files into your hands as soon as possible, so you can start enjoying them in your tabletop games.

Last updated: November 16, 2023 03:49

How soon will I receive the add-ons, especially with Christmas approaching?

We understand the importance of timely delivery, especially around the holiday season. For all add-ons, except the storage boxes, we will ensure delivery just 2 days after the Kickstarter campaign concludes. This includes our festive Christmas Ornaments and other popular items, perfect for gifting or personal enjoyment during the holidays.

It’s crucial to ensure your pledge goes through successfully. If there’s a delay or issue with your pledge, you may have to wait until the pledge manager phase to confirm your pledge. This could mean losing valuable time that could be used for printing these items. We recommend checking your payment details directly after the Kickstarter ends to avoid any last-minute hiccups, ensuring you get your files as soon as possible.

Last updated: November 16, 2023 03:49

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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